Satisfaction with SSF and the Individual Broker During the Property Sales Process in 2007
Generally, satisfaction with SSF as a firm in the handling of the sale was very good, with average ratings 4.5 or above in all catergories.
HIGHLY SATISFIED CUSTOMERS: THE FIRM’S RATINGS
Slifer Smith and Frampton as a Firm % Highly Satisfied (4 or 5)
Factor Fourth Quarter Third Quarter
Ability to meet estabished deadlines 100% 96%
Firm’s ethical standards 95% 96%
Scheduling of closings 95% 96%
Professional manner in which
client felt treated 95% 88%
Effort expended in marketing the
property 95% 88%
Adequacy of the marketing plan 90% 92%
Number of showings 84% 87%
The responses to a series of ratings about individual broker performance show the usual high satisfaction with the brokers.
HIGHLY SATISFIED CUSTOMERS: BROKER RATINGS
Slifer Smith and Frampton as a Firm % Highly Satisfied (4 or 5)
Factor Fourth Quarter Third Quarter
Advice about responding to off 95% 96%
Overall satisfaction with broker’s performance 95% 92%
Frequency of communication/updates 95% 83%
Ability to meet established deadlines 94% 96%
Follow-through in final negotiations 94% 96%
Personal attention from listing broker 94% 91%
